Return & Refund Policy
We take great pride in the craftsmanship and quality of our handmade pieces. Because each item is crafted with care, we do not accept returns or exchanges for change of mind, incorrect sizing ordered, or normal wear and tear.
However, we fully stand behind the functionality and durability of our jewelry.
Quality & Functionality Guarantee
If your jewelry piece arrives damaged, defective, or experiences a structural failure related to craftsmanship (such as a broken clasp, faulty setting, or loose components) through normal use within 30 days of delivery, we will gladly repair, replace, or refund the item at no additional cost.
What Is Covered:
- Broken or malfunctioning clasps, jump rings, or closures.
- Loose or fallen stones due to a setting defect (upon inspection).
- Structural breakage of the metal or materials under normal wear within 30 days of purchase/delivery.
What Is Not Covered:
- Normal wear and tear, tarnishing, or scratching over time.
- Accidental damage, dropping, pulling, or misuse.
- Damage caused by exposure to harsh chemicals, water, lotions, or perfumes.
- Items altered or repaired by anyone other than our studio.
How to Report an Issue:
If you believe your piece has a functionality defect, please contact us within 7 days of receiving your order at sheri@terragemsdesigns.com.
Please include:
- Your order number.
- Clear photos or a short video showing the issue/defect.
Once reviewed, we will provide instructions for returning the piece for inspection, repair, or replacement if necessary. Return shipping costs for verified functional defects will be covered by us.